Refund Policy

We are confident you will love your Menu.ceo experience. If you are not fully satisfied, we offer a straightforward 30-day money-back guarantee.

If you are not happy with your purchase within 30 days of your original payment date, you can request a full refund.

This applies if:

• You changed your mind
• The product did not meet your expectations
• Your business circumstances changed
• You decided to move in a different direction

You do not need to provide a detailed reason. Send your request, and we will review and process it under this policy.

Email your refund request to support@menu.ceo.

Please include:

• The email address used at checkout
• Your restaurant name
• Your menu link (for example, mn.ink/your-restaurant), if available

1. Confirmation (within 24 hours): We confirm receipt and verify your purchase details.
2. Processing (1-2 business days): We initiate the refund through Stripe, our payment processor.
3. Funds returned (5-10 business days): The refund is sent to your original payment method. Bank timing may vary.

Once a refund is approved:

• Your hosted menu pages may be taken offline immediately or within 24 hours
• Your `mn.ink` menu slug may be released for reuse
• Uploaded images and generated content are deleted within 30 days, unless retention is required by law
• Your account access and subscription associated with that purchase are removed

After the 30-day window, refunds are generally not available. If you experience a serious service issue, contact us and we will do our best to help.

If there is a technical problem we cannot resolve, we may offer a partial or full refund at our discretion.

We aim to honor valid refund requests within 30 days, but we may refuse refunds in cases of:

• Abuse of the refund policy (for example, repeated refunds)
• Violation of our Terms of Service
• Fraudulent purchases, disputes, or chargeback abuse

If you have questions about this Refund Policy, contact us at support@menu.ceo.